Return Shipping Address: 
P. O. Box 26763
Austin, TX 78755

Please fax this RMA form to this number:
Please include RMA form along with the package
Return Merchandise Authorization (RMA) Request Form 6/01D

RMA#______________________________________Date Issued:_____________________________________

(Please print clearly)

Company Name:_________________________________________Contact Person:_________________________

Return Address:______________________________________________________________________________

City:___________________________________________State:______________Zip Code:__________________


Model#_________________________________________ Serial#______________________________________

Problem Description:__________________________________________________________________________




Service Requested: Repair/Replacement  Credit  X-ship  Other_______________________________________

Write down all components being shipped in with unit:

CPU______________ MHZ   RAM ______________MB   AC Adaptor   Battery   Carry Bag
HDD_________GB   CD-ROM__________   Modem________________Other__________________________

Shipping Instructions: _________________________________________________________________________________

    1. Call (626) 333-8993 for RMA status.

    2. Complete and enclose a copy of this RMA form as a packing list.

    3. Customer have to provide invoice and invoice date with every parts and system return

    4. Make sure that the package is properly packaged. Unit damaged due to improper packaging will not be covered under warranty.

    5. Write the RMA number outside the box and ship the unit to the above address for services.

    6. LUMINEAR will refuse packages without any RMA numbers.

    7. Please respond within 7 days after the given RMA repairs quote. After 7 Days, the unit will be returned to the sender. 

    8. If you wish to resent the package, a  new RMA number needs to be requested.  

                  Diagnostic Fee - $65.00 WSS Partner
                      $80.00 End-User

Policy and Notes: The Technical Support department must be contacted prior to any hardware returns for RMA, credit, or service. All RMA requests must be accompanied by an invoice in order to be processed. RMA numbers are valid for 15 days from the issue date. Any RMAs received after the expiration date will be refused. The customer is responsible for paying shipping costs to LUMINEAR. We will pay for the return shipping costs on RMA repairs that are in warranty. Prior to sending in the unit, make sure to back up the data in the HDD. LUMINEAR will not be responsible for data lost during the repair process. We do not do data recovery or data transfer. We are not responsible for lost or damaged materials in shipping. Software packages that are opened cannot be returned. There will be no cross-ship for defective unit or parts that are more than 15 days old from the date of the invoice or receipt. Cross-ship or credit requests must be approved by management. If cross-ship is approved, than a credit card number must be given to secure the cross-shipment. The defective unit or part must be returned within 7 days after receiving the replacement or else the credit card will be charged. This form must be signed and dated before we can process your RMA. No exceptions.

Customer Signature:______________________________________________Date:________________________

APT use only:   In-warranty Repair    Out of warranty Repair: Cost $____________________   Stock   Credit

Date Received:____________Received by:____________Authorized by:____________S/O:________________________________

Tech notes:_______________________________________________________________________________________________