WORLD SYSTEM SERVICES
P. O. Box 26763
Austin, TX 78755
fax this RMA form to this number:
Please include RMA
form along with the package
Return Merchandise Authorization (RMA)
Request Form 6/01D
(Please print clearly)
Call (626) 333-8993 for RMA status.
Complete and enclose a copy of this RMA form as a packing list.
Customer have to provide invoice and invoice date with every parts
and system return
Make sure that the package is properly packaged. Unit damaged due to improper packaging
will not be covered under warranty.
Write the RMA number outside the box and ship the unit to the above address for
LUMINEAR will refuse packages without any RMA numbers.
Please respond within 7 days after the given RMA repairs quote.
After 7 Days, the unit will be returned to the sender.
If you wish to resent the package, a new RMA number needs to
Diagnostic Fee - $65.00 WSS Partner
|Policy and Notes: The Technical Support department must
be contacted prior to any hardware returns for RMA, credit, or service. All RMA requests
must be accompanied by an invoice in order to be processed. RMA numbers are valid for 15
days from the issue date. Any RMAs received after the expiration date will be refused. The
customer is responsible for paying shipping costs to LUMINEAR. We will pay for the
return shipping costs on RMA repairs that are in warranty. Prior to sending in the unit,
make sure to back up the data in the HDD. LUMINEAR will not be responsible for
data lost during the repair process. We do not do data recovery or data transfer. We are
not responsible for lost or damaged materials in shipping. Software packages that are
opened cannot be returned. There will be no cross-ship for defective unit or parts that
are more than 15 days old from the date of the invoice or receipt. Cross-ship or credit
requests must be approved by management. If cross-ship is approved, than a credit card
number must be given to secure the cross-shipment. The defective unit or part must be
returned within 7 days after receiving the replacement or else the credit card will be
charged. This form must be signed and dated before we can process your RMA. No exceptions.